Terms and Conditions

1. Acceptance of Terms

By accessing or using this website, purchasing products, or engaging in any transactions, you agree to be bound by these terms and conditions.

2. Orders and Payment

All orders are subject to acceptance and availability.
Prices are listed in MYR and are subject to change without notice.
Payment is required at the time of purchase through DuitNow or Bank Transaction.
Lulu Pottery reserves the right to refuse or cancel any order for any reason.

3. Product Descriptions and Quality

Lulu Pottery strives to provide accurate product descriptions, including photos, dimensions, and other relevant details.
Due to the handmade nature of pottery, slight variations may occur in size, color, and design.
Lulu Pottery is not responsible for variations in product images due to differences in computer monitors.

4. Shipping and Delivery

Lulu Pottery is not responsible for delays or issues caused by third-party shipping carriers.
International customers are responsible for any customs duties or taxes.

5. Returns and Exchanges

As handmade ceramics are fragile products, returns and exchanges are not recommended.

6. Intellectual Property

All content on the Lulu Pottery's website, including images, text, and logos, is the intellectual property of the store and may not be used without permission.

7. Privacy Policy

Lulu Pottery collects and processes personal information in accordance with its privacy policy, which can be found on the website.

8. Limitation of Liability

Lulu Pottery is not liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use the products.

9. Governing Law

10. Changes to Terms

Lulu Pottery reserves the right to modify these terms and conditions at any time. Customers are responsible for reviewing the terms periodically.

By making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.